Account Login

How Can I Change My Existing Email Address?

Once you’ve registered with an email address, it cannot be changed directly. However, you have two options:

1. Delete your existing account and create a new account using a different email address.
2. Create a second account with a new email without deleting the previous one. This gives you flexibility while maintaining your connection.

Can I Reset My Companion?

Unfortunately, you cannot reset your companion. The only option is to delete your current account and create a new one. Keep in mind that subscriptions, coins, and other rewards cannot be transferred to the new account.

Is It Possible to Change the Gender of My Companion?

Once your companion is created, you cannot change their gender. This creates a consistent, personalized experience, making your companion truly unique to you.

How Can I Rename My Companion?

Once you’ve chosen a name for your companion, renaming is not possible. Embrace the connection you've built, as this is a permanent bond between you and your companion.

Can I Change the Relationship Status with My Companion?

You won’t be able to modify the relationship status once your companion is created. However, you can customize their traits, greetings, and persona to better suit your evolving preferences.

How Can I Change My Name?

Yes, you can update your name, display picture, and age at any time. Follow these simple steps:
1. Click on your Profile button.
2. Select My Account.
3. Go to the Basic Details tab, where you can easily edit your information.

I Am Unable to Sign In to My Account. What Should I Do?

If you're having trouble signing in, make sure you’ve entered your email address correctly and check for the verification code in your inbox. If it doesn’t arrive after a few minutes, don’t hesitate to contact our support team: contact@chatreal.ai. for further assistance.